Customer Service & Order Fulfillment Coordinator

The Customer Service & Order Fulfillment Coordinator is a critical team member responsible for serving hospital personnel and community members who require donor milk to nourish their babies by providing excellent customer service, processing orders, dispensing, and packing bottles of donor milk, and coordinating shipments to hospitals and families.
How to Apply
Please email a cover letter and resume to [email protected] with the Position Title and your full name in the subject line.


  •  Field orders with a high level of customer service by effectively communicating with
    hospitals and families via emails and phone calls
  • Accurately and efficiently process orders of donor milk according to established
  • Oversee shipping of orders through FedEx, courier service, and in-person pickup
  • Maintain clear, accurate records according to established procedures
  • Assist with inventory management and freezer organization system
  • Stock necessary supplies at the start and end of each day
  • Maintain a safe, clean, and sanitary work area


  • Excellent communication skills via phone and email
  • Attention to detail with the ability to follow established protocols
  • Planning and time management skills
  • Able to learn new tasks and multi-step processes in a fast-paced environment
  • Comfortable with computer systems; working knowledge of MacOS and database
    experience a plus
  • Ability to handle sensitive subject matter and documents with private information
  • Working knowledge of Food Safety preferred (can be trained)
  • Able to maintain clean conditions according to protocols
  • Ability to lift 30 pounds on a regular basis
  • Work independently and as part of the team
  • Bachelor’s degree preferred
  • Job Type: Full-time, non-exempt position, 40 hours/week (Monday - Friday)
  • Location: Valhalla, NY 
  • Required work authorization: United States
The New York Milk Bank is a nonprofit milk bank accredited by the Human Milk Banking Association of North America (HMBANA). Our mission is to provide safe, pasteurized donor human milk to babies in fragile health. The New York Milk Bank is an equal opportunity employer. The New York Milk Bank values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at The New York Milk Bank are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations for qualified applicants with disabilities in our job application and recruitment process. If you need assistance or accommodation, please contact us at [email protected]